Missed calls and lost patients
The most expensive patient is the one who found you, tried to get in touch and heard nothing. They already spent the effort searching, so they won't repeat it — they'll take the next name on the list.
When enquiries go missing
Not only at night. They go missing while the receptionist is with a patient in the chair, while the line is busy, over lunch, at weekends, in the first minutes after closing — and during every hour when someone simply isn't willing to phone and writes instead.
That last group is growing fastest. A large share of patients would rather type than call, and a contact form promising "we'll get back to you during the day" reads to them as a no.
What it costs
Do the sum on your own price list. One hygiene appointment is a few thousand. One implant is tens of thousands. Losing one such patient a week puts the annual figure far beyond anything automation costs.
The trouble is that these losses are invisible: a missed call leaves no trace, and the patient who went to a competitor will never tell you.
What a chat on the site changes
It answers in the minute the patient is interested, not the next morning. And it reaches the people who will never phone: they ask in writing, get an answer, and leave a number already warm.
The clinic dashboard counts after-hours conversations separately. That number is usually the part a clinic had no idea about.
- An answer immediately, at any hour
- A request with name, phone and reason
- A separate count of after-hours enquiries
Common questions
- Does this replace a night receptionist?
- For most clinics it's the cheaper alternative. The bot makes no decisions and confirms no times — it answers questions and collects a request your receptionist handles in the morning.
- What about urgent cases?
- You set escalation rules in your profile: what the bot should say in an emergency and where to point people. By default it does not attempt to judge urgency and advises emergency care.
- How do I see the after-hours numbers?
- As a separate figure in the dashboard. It counts conversations that started outside your opening hours, in your own timezone.
Cover the hours when the phone is silent
First month free, no card. Setup is one line of code.